Six years ago,
we set out to be different...
Laser focus on a single product -
Unrivaled levels of customer service & communication.
Unsurpassed customer education & product knowledge.
Extreme quality of fabrication & installation.
My name is Chris, and I sold my first granite countertop on July 4, 2013 after being laid off as project manager for a local general contractor. Our first countertops and bath vanities were fabricated on site, in our customers' driveways.
I have never wanted to be the cheapest countertop company in Jacksonville, or the most expensive, or the busiest, or the biggest. I want us to be different; I simply want to be the best.
The first couple of years were very difficult at times, but I knew if we responded to customers promptly, took the time to answer their questions, and provided a high quality product at fair price, the rest would take care of itself... AND IT HAS.
"We're a different kind of
These are words we live by, and this phrase defines everything we do.
We constantly strive to differentiate ourselves.
So what's the difference?
"An entire company focused on one product, centered around an unyielding set of core values."
You will always receive:
A truly accurate calculation of the size and square footage of your job.
Clear, concise pricing.
An honest estimate of the current lead time required to complete your job.
Even if the answer may cost us the sale!
In the countertop world, honesty means quoting you the ACTUAL square footage of your project. Unfortunately, some granite and quartz fabricators will add 10-20% to your project square footage by "double counting" your corners or rounding every measurement up. This is an easy way to overcome an artificially low advertised price.
Speaking of advertised prices...
When we say our granite countertops start around $42 per square foot, we mean it. We don't advertise granite for $30 per square foot and then charge for extras like sink holes.
As a matter of fact, when shopping for countertops, don't focus too much on the price per square foot. Every kitchen is different.
When you receive a quote from us, you are given a bottom line number to complete your job... including all labor, the variables of your kitchen or bathroom, and the materials you are considering... because that is what really matters.
The next question is, "How long will it take to complete my job?"
Our average lead time to complete a job is 10-14 days from acceptance of our final quote. This varies a little depending on the time of year, but we don't go around touting a 3-5 day turnaround time, because that is unrealistic.
When I stand in your kitchen, if we are so busy that I believe it will be about three weeks before your countertop installation, I will be honest with you about that...
Even if I sense that you are unable or unwilling to wait that long.
Be wary of fabricators who tout an extremely short turn around time. In our experience, they are either telling you what you want hear, do not have a lot of work, or are rushing through jobs at a break neck pace...
Neither of these things is particularly good.
Communication & Service
Communication is a very simple concept that a lot of companies get very wrong. We cannot earn your business if we do not respond to your first call, text, or email promptly.
We cannot earn your trust if we do not stay connected with you after we have earned your business.
If you reach out to a few different companies for a countertop quote. How long will it take each one to call or email you back?
If it takes a day, or even two or more, how responsive will they be after you have handed them a check?
And while we're on the subject of checks, what kind of service can you expect AFTER your countertops have been installed and the ink is dry on your final balance payment?
Here is a common phone call that we get a few times per year...
"Company XYZ installed did my countertop installation a few years ago, and I need someone to come drill another hole for a new faucet or water filtration system. They won't call me back. Is this something your company can do?"
The answer to that question is "yes", but that is not the important part...
What on earth is wrong with a company who cannot be bothered to handle this for a customer who presumably paid them thousands of dollars for their services?
We recently stopped by to drill a new hole for a customer who purchased a new Reverse Osmosis system. We did that job in January 2014! They actually seemed surprised that we responded so quickly to the request.
After I left, I wondered why. That is normal around here.
Whether it is sealing, modifying, repairing, or you simply have a question, we'll always take your call... no matter how long it has been.
Educated, informed consumers are harder to mislead, experience much less buyer's remorse, and make better decisions. We think the TC Kitchen Center is a better decision for your granite or quartz countertops.
That's why we are striving to build the most comprehensive, informative, and transparent countertop site in Jacksonville.
We've pulled from our our own real world experience as well as articles, videos, and sites from trusted manufactures and sources around the country. Plus, we update and add more content regularly as new trends, materials, and practices emerge.
When you have someone in your home to discuss your countertop project, do they seem rushed, pushy, or annoyed when you ask questions? Or do they seem informed, patient, and passionate about sharing their knowledge and weird love of granite countertops?
Here's a dirty secret...
A lot of granite people around Jacksonville aren't very informed about countertops. This is dangerous, and we're spending a lot of time to educate customers and defeat this ignorance.
For instance, do they know...
That it's actually OK to use an acidic based household cleaner on granite? That's a particularly useful fact given the hard water here in Jacksonville.
Do they tell you that using sealer on a marble countertop will protect it from etching? It won't.
Do they know that there are a specific set of standards for structurally supporting bar tops and over hangs in the countertop industry? There are, and they are laid out quite clearly by the Marble Institute of America.
Do they know that despite significant geologic differences between quartzite and marble, they are often mislabeled by slab distributors? Can they independently verify a slab's classification by using a simple test based on scientific principles?
Do they understand that if they caulk your backsplash using clear silicone, that it will turn a milky white color over time, particularly around the sink and other wet areas? We do, and we combat this using 9 different colors of high quality silicone matched to your countertops.
These questions are just the tip of the iceberg. An educated customer can be a problem or nuisance for some companies...
We love them!
The Hedgehog Concept
Drives Our Business
We have a saying around here...
"Whether it is a $200 vanity top or a $12,000 granite kitchen, this is A LOT of money to SOMEBODY."
When the dust settles, the installers are gone, and you have paid for your countertops, are you going to LOVE them?
Quality work is the bedrock of our company...
We achieve that through focus.
We don't do tile, cabinetry, plumbing, painting, AND countertops...
We ONLY do countertops... REALLY, REALLY WELL !
We don't subcontract anything. We have our own shop, our own slab distributors, and our own equipment.
You have spent a lot of your hard earned money on your countertops. You may have eaten pizza and washed dishes in the bathtub for a week.
Don't be left with a bad seam, bumpy corners, or poor caulking that will drive you crazy for the next 10-20 years.
From our website, to our attention to detail during your template...
to the little things during fabrication...
to our perfectly organized and clean installation trailer...
to our flawless color-matched caulks...
Everything we do speaks to our endless pursuit of quality and perfection!